FREQUENTLY ASKED QUESTIONS
Are under 18s allowed in the venue?
Minors are welcome in the venue until 9pm, as long as accompanied by a parent or legal guardian.
They are welcome to dine as walk-ins, on table reservations or banquets.
Do you cater for dietary restrictions?
Most dietaries can be accommodated for with prior notice, including gluten-free, dairy-free, vegetarian and vegan, however in the instance of severe allergies (including celiac), cross-contamination cannot be guaranteed.
Unfortunately we do not have a halal meat supplier.
If making a Banquet or Beach Club Package booking, please use the note function within the booking system to alert us of any dietary requirements. If you are dining on a general Table Reservation, we suggest informing staff of your restrictions at the time of ordering.
Do you take walk-ins?
We always welcome guests on a walk-in basis, however during peak services, we do suggest making a booking if you wish to guarantee yourself a spot.
When are your emails and phones monitored?
You can reach the Afloat Events & Reservations team from 10am to 5pm, Monday through Friday, excluding Victorian Public Holidays. To do so, email hello@afloat.melbourne or call us on (03) 9629 1547.
Can I bring a cake to my booking?
Yes, you are welcome to bring a cake to your booking. This can be stored in our kitchen until you are ready to serve, however our team will not be able to slice or serve.
What happens if it's raining at the time of my booking?
While Afloat is an outdoor venue, all bookable tables are located under cover and are able to proceed rain, hail or shine. We also have heaters scattered throughout the venue to ensure you're kept as warm and dry as possible at all times.
Are you an accessible venue?
Yes, our Lower Deck and Main Bar are completely accessible via ramp.
Our Upper Deck is only accessible via a flight of stairs.
If making a booking online, please mention in your booking notes whether you will require accessible seating and our team will allocate your reservation accordingly.
How do I receive a refund if I cancel a prepaid booking?
As long as you have cancelled (or requested to cancel) your booking at least 48 hours prior to the scheduled reservation time, we can offer a full refund (excluding the service fee).
All refunds need to be manually processed, so if you have cancelled your booking yourself, please email us at hello@afloat.melbourne to let us know and we will process the refund as soon as possible.
How do I get to Afloat?
AFLOAT is located at 2 Flinders Walk, between Flinders Street Station and the Yarra River, alongside Arbory Bar & Eatery and is easily accessible via train (final stop Flinders Street Station) and all main tram routes on Swanston, Flinders and Elizabeth Street.